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Employment Opportunity in the Family Liaison Office

  • FLO Employment Program Coordinator, Family Liaison Office (GTM/FLO), GS-301-13 is an Excepted Service, full-time, Schedule A, two-year limited appointment, with potential to be extended up to a maximum of five years; GS-13 is the full performance level for this position. This appointment is not in the Competitive Service. The selected candidate will receive a two-year Non-Career term appointment with benefits, including Federal Employees Retirement System (FERS), Thrift Savings Plan (TSP), Federal Employees Group Life Insurance (FEGLI), and Federal Employees Health Benefits (FEHB). The application deadline for this position is 11:59 p.m. EST, November 2, 2020.


This position is located at the Department of State in the Bureau of Global Talent Management’s Family Liaison Office (GTM/FLO) in Washington, DC. The incumbent leads FLO’s five-person Family Member Employment team, which provides advocacy and guidance regarding a wide range of employment and professional development topics for family members of direct hire employees who are serving, have served, or will serve overseas under chief of mission authority. The position reports to the FLO Division Chief and may require occasional travel.

About FLO

The Family Liaison Office was established in 1978 to improve the quality of life of Foreign Service employees and their family members. FLO assists both employees and family members in the areas of family member employment, education and youth issues, crisis support, unaccompanied tours, and expeditious naturalization. In addition, FLO provides support to evacuees from overseas missions and is the functional office for the worldwide Community Liaison Office program. FLO produces numerous publications and electronic media, and its staff participate in presentations at the Foreign Service Institute (FSI), to other agency personnel, and to post communities overseas. Further information about FLO is available via

The Family Liaison Office not only serves employees and family members from the Department of State, but also fields questions and makes referrals for many agencies with personnel abroad including, but not limited to, the U.S. Agency for International Development, the U.S. Foreign and Commercial Service, the U.S. Justice Department, and the U.S. Department of Homeland Security.

Key Requirements

  1. U.S. Citizenship.
  2. Ability to obtain and maintain a Top Secret security clearance.
  3. Conditions of Employment – E-Verify: Verification of Employment in the United States is required.
  4. Domestic or international travel required.

 Major Duties

  1. The Employment Program Coordinator directs the family member employment program, identifying trends and recommending new directions and policies. The incumbent develops new programs to enhance family member employment, advocates for changes in Department regulations and U.S. government regulations as required, and maintains existing programs.
  2. Based on a comprehensive knowledge of regulations concerning family member employment, provides guidance to missions and Department of State bureaus on the importance of family member employment to the Department’s efforts to recruit and retain officers; hiring mechanisms, such as non-competitive eligibility; the Family Member Appointment; and more. he incumbent maintains regular contact with other agencies to advocate on behalf of family member employment and to ensure their knowledge and application of current regulations.
  3. The incumbent coordinates the negotiation of bilateral work agreements and tracks de facto work arrangements, continually monitoring their progress.
  4. The incumbent provides extensive advice and guidance to clients, as well as employment planning workshops (offered jointly with the Transition Center at FSI). The incumbent regularly makes presentations to varied audiences on overseas employment.
  5. The Employment Program Coordinator supervises three Employment Program Officers, and two Program Specialists with whom the incumbent works closely to ensure that the programs meet client needs. These include FLO programs, such as the Global Employment Initiative (GEI), Professional Development Fellowships (PDF), and The Expanded Professional Associates Program (EPAP), as well as Non-Competitive Eligibility (NCE) and The Network email subscription.

Qualifications (ranking factors)

The successful candidate must have:

  1. A minimum of two completed assignments living and working in a Foreign Service embassy or consulate community abroad as an Eligible Family Member (EFM) or Member of Household (MOH). Please quantify your response with the dates of your completed assignments. Additionally, please describe with specificity how this experience has equipped you with knowledge of the employment environment and other career-related factors affecting Foreign Service family members, particularly via first-hand experience with the realities of family member employment and options overseas and in the U.S.
  2. Demonstrated ability to supervise and mentor staff members, and to develop and manage program activities. Please provide specific examples, including extent of your experience in supervision, development, evaluation, and guidance of employees as well as examples of the programs you have managed and the role you played in these projects.
  3. Demonstrated ability to analyze and evaluate complex problems, including gathering and interpreting relevant data, developing feasible solutions, making appropriate recommendations for resolution and, ultimately, implementing solutions. Please provide specific examples of this experience.
  4. Demonstrated ability to conduct group discussions, create and present training modules, address audiences, and interact with officials of the Department of State and other agencies on all levels. Please provide specific examples of these experiences.
  5. Demonstrated ability to understand and apply federal employment regulations, such as those regarding both inside diplomatic missions overseas and in the U.S., as well as those governing employment of diplomatic family members outside the mission. Please provide specific examples of this experience. Demonstrated facility with tools to accomplish the duties of this position, including Microsoft Office Suite (Outlook, Word, Excel, and Power Point), remote meeting platforms (e.g., Teams, Webex, Zoom, Google Meet), and a variety of adult learning techniques. Please specify the applications and techniques with which you are familiar and the ways you have utilized these tools.

In addition to the six ranking factors above, you must be a U.S. citizen as of the closing date of this announcement.

Availability is a key factor.

How to Apply

Interested individuals may submit one of the following:

  • Application for Employment as a Locally Employed Staff,
  • Family Member (DS-174),
  • or Federal resume (see important instructions for submitting a resume at the end of this announcement).

Note: there is no vacancy announcement number; please reference the position title: FLO Employment Program Coordinator, Family Liaison Office GS-301-13.

In addition, each candidate must submit a supplemental statement that addresses each of the qualifications (ranking factors). List each ranking factor and describe in detail how your experience (paid or unpaid), education or special training aligns with each factor. The supplemental statement should include your name and the title and grade of the position for which you are applying. Applications that are incomplete or mailed in government postage-paid envelopes will not be considered.

Please note that because all FLO positions are in the Excepted Service, neither past nor current Federal or executive order eligibility is required. However, if applicants have government employment status or eligibilities, it is helpful to document this in the application to assist in determining the level of skills and abilities of each candidate.

Summary of Required Application Materials

You must include ALL of the following. If ANY item is missing or incomplete, your application cannot be considered:

  1. DS-174, Federal resume, or any other format that contains ALL of the required elements listed in paragraph 11 of this announcement. Note: these forms or formats can be found on the internet. The DS-174 should not be submitted via eForms. Please submit the DS-174 as an email attachment.
  2. Supplemental Statement addressing EACH of the Qualifications and Ranking Factors IN DETAIL. The supplemental statement should list each qualification/ranking factor and a brief summary of how the applicant meets each particular qualification. A cover letter should not be substituted for the supplemental statement.
  3. For Federal employees, including former employees and those in the Foreign Service Family Reserve Corp (FSFRC) or Intermittent No Work Scheduled (INWS) status:
    1. Most recent Performance Appraisal Report or EER (even if several years old), or, if one does not exist, Form DS-1812 or equivalent form from another agency; and
    2.  Most recent SF-50 (even if several years old)
  4. For applicants without Federal employment experience, performance appraisals are optional.
  5. Veterans must demonstrate proof of eligibility by submitting their DD-214 (member copy 4), SF-15, and VA Letter (if applicable).

Submitting a Resume

There is no specified resume format; however, applicants must provide certain information on their resumes to evaluate their qualifications and determine if the legal requirements for Federal employment have been met. If a resume format is used, it must contain the following information for the applicant to be considered for the position:

Personal and Education Information
  1. Full name, mailing address (with zip code), email, and day and evening phone numbers, including area code;
  2. Country of citizenship (most Federal jobs require U.S. citizenship);
  3. Veteran’s preference (proof of eligibility is required);
  4. Highest Federal civilian grade held, including series, beginning, and ending dates;
  5. High school diploma or GED acquired, plus the name, city, and state of high school or educational institution; and
  6. Name and state of colleges and universities attended; major fields of study; type of any degrees received (if no degree, show total number of credits earned, and indicate whether they are in quarter or semester hours).
Work Experience and Other Qualifications

Applicants must provide information on their work experience, both paid and non-paid, that is related to the position for which they are applying, including:

  1. Job Title (series and grade if Federal employment);
  2. Duties and accomplishments;
  3. Employer’s name and address;
  4. Supervisor’s name and telephone number (indicate if we may contact your current supervisor);
  5. Starting and ending dates of employment (month/year);
  6. Hours worked per week;
  7. Salary;
  8. Any other qualifications, including: job-related training (title and date of course), skills (e.g. languages, typing speed, and computer software/hardware), current licenses, or honors, awards, and special accomplishments (e.g. honor societies, publications); and
  9. Date available.

Employment Eligibility Verification Program (E-Verify)

U.S. law requires organizations to employ only individuals who may legally work in the United States – either U.S. citizens or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from Form I-9 (Employment Eligibility Verification) to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If an employee’s information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.

Submitting Applications

Send applications to GTM’s Office of Talent Services (GTM/TS) via with the subject line “LAST NAME FLO Employment Program Coordinator GS-301-13.” Include the applicant’s name in the title of any email attachments (Last, First, Middle Initial). Attach the required documents to the e-mail; do not send a picture of the documents or links to the Cloud. Application submissions and vacancy related questions should be submitted to

Applications must be received by 11:59 p.m. EDT, November 2, 2020. 

Evaluation Method

The determination of basic eligibility is based upon review of the federal application or resume and supplemental statement. It is imperative that the information provided be detailed to allow accurate evaluation of eligibility and background as they relate to the qualification requirements listed in the announcement.

Privacy Act Information

The Office of Personnel Management and other Federal agencies rate applicants for Federal jobs under the authority of sections 1104, 1302, 3301, 3304, 3320, 3361, 3393, and 3394 of title 5 of the United States Code. The information requested is needed to evaluate your qualifications. Other laws require inquiring about citizenship, military service, etc.


Please contact GTM/FLO Director Gabrielle Hampson at

U.S. Department of State

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