e. Acceptable Conditions of Work

Wage and Hour Laws: The “government” increased the minimum wage during the year, but it remained below the poverty level for a family of four, as inflation and the cost of living outpaced the increase. The “Ministry of Labor and Social Security” is responsible for enforcing the minimum wage, but it did not effectively do so. The number of inspectors was not sufficient for enforcement. The penalties for noncompliance were not commensurate with those for other similar crimes.

As of September the minimum monthly wage in the area administrated by Turkish Cypriots was 4,324 Turkish lira ($470 as of mid-October). According to labor unions, this is below the poverty line. As of September KTAMS reported the poverty line for family of four was 4,470 Turkish lira ($485 as of mid-October).

According to a labor union, per capita income fell from $12,649 to $10,055, a level not seen since 2005.

There was premium pay for overtime in the public sector. Premium pay for overtime is also required in the private sector, but it is frequently not paid. The “law” prohibits compulsory overtime and provides for paid annual holidays.

Occupational Safety and Health: Occupational safety and health standards were insufficient. Authorities did not effectively enforce safety and health standards, and the number of inspectors was not sufficient to enforce compliance. Multinational companies reportedly met health and safety standards. Workers could not remove themselves from situations that endangered health or safety without jeopardizing their employment. Authorities could conduct unannounced inspections or initiate sanctions, but according to unions and associations, inspections were not adequately or routinely carried out. Authorities commonly deported migrant workers who reported violations. Authorities did not penalize violators, and inspections were not adequate to protect worker rights. Accommodations for migrant workers, either as part of their compensation or for those made to pay, were substandard.

Authorities reported there were 143 major industrial accidents during the year that caused five deaths.

In April, six public sector worker unions filed a case at the “Constitutional Court” to obtain an interim order to stop a “government” statutory decree from freezing cost-of-living adjustments (COLA) for four months. Public sector worker unions, including KTAMS, KAMUSEN, KAMU-IS, GUC-SEN, VERGI-SEN, and the Nurses Union, claimed the COLA freeze was illegal. In June the “Constitutional Court” decided in favor of the unions and cancelled the decree.

Informal Sector: The “government” has not established social protections for workers in the informal economy.

e. Acceptable Conditions of Work

Wage and Hour Laws: The wage council of the Ministry of Labor sets the minimum wage scale for the public and private sectors twice a year. Monthly minimum wages were above the poverty line. The national minimum wage applied to both Costa Rican and migrant workers. The law sets workday hours, overtime remuneration, days of rest, and annual vacation rights. Workers generally may work a maximum of eight hours a day or 48 hours weekly. Workers are entitled to one day of rest after six consecutive days of work, except in the agricultural sector, and annual paid vacations. The law provides that workers be paid for overtime work at a rate 50 percent above their stipulated wage or salary. Although there is no statutory prohibition against compulsory overtime, the labor code stipulates the workday may not exceed 12 hours, except in the agricultural sector when there is “imminent risk of harm…to the harvest” when work cannot be suspended and workers cannot be substituted. While women may work in the same industries as men, there are legal restrictions regarding limits on women’s working hours and tasks. Women and children are prohibited from working in jobs deemed dangerous by law. The government effectively enforced minimum wage and overtime laws mainly in the formal sector, and penalties were commensurate with those for similar labor infractions.

The Ministry of Labor’s Inspection Directorate is responsible for labor inspection, in collaboration with the Social Security Agency and the National Insurance Institute. The directorate employed labor inspectors, who investigated all types of labor violations. The number of labor inspectors was insufficient to deter violations. According to the Ministry of Labor, inspections occurred both in response to complaints and at the initiative of inspectors. The directorate stated it could visit any employer, formal or informal, and inspections were always unannounced.

The Labor Ministry generally addressed complaints by sending inspection teams to investigate and coordinate with each other on follow-up actions. As with other labor laws, inspectors cannot fine or sanction employers who do not comply with laws on acceptable conditions of work; rather, they investigate and refer noncompliance results to labor courts. The process of fining companies or compelling employers to pay back wages or overtime was habitually subject to lengthy delays.

The Ministry of Labor generally enforced minimum wages effectively in the San Jose area but less effectively in rural areas, particularly where large numbers of migrants were employed, and in the large informal sector. The ministry publicly recognized that many workers, including in the formal sector, received less than the minimum wage, mainly in the agricultural sector. Although the inspection directorate conducted inspections in workplaces during the rating period, the directorate was not able to reach the number of in-person inspections conducted before the pandemic.

Observers expressed concern about exploitative working conditions in fisheries, small businesses, and agricultural activities. Unions also reported systematic violations of labor rights and provisions concerning working conditions, overtime, and wages in the export-processing zones. Labor unions reported overtime pay violations, such as nonpayment of wages and mandatory overtime, were common in the private sector and particularly in export-processing zones and agriculture.

Occupational Safety and Health: The government maintains a dedicated authority to enforce occupational safety and health (OSH) standards. The OSH standards are appropriate for the main industries in the country, according to the National Council of Occupational Safety and Health. The Labor Ministry’s National Council of Occupational Health and Safety is a tripartite OSH regulatory authority with government, employer, and employee representation. Penalties for violations of OSH laws were commensurate with those for similar labor infractions, although the government did not enforce these standards effectively in either the formal or the informal sectors.

The responsibility for identifying unsafe situations remained with the Labor Ministry’s OSH experts and not the worker. Workers may remove themselves from situations that endanger health or safety without jeopardizing their employment. According to the Labor Ministry, this is a responsibility shared by the employer and employee. The law assigns responsibility to the employer, including granting OSH officers access to workplaces, but it also authorizes workers to seek assistance from appropriate authorities (OSH or labor inspectors) for noncompliance with OSH workplace standards, including risks at work. The responsibility for occupational accidents and diseases falls on the insurance policy of the employer.

There were reports that agricultural workers, particularly migrant laborers in the pineapple industry, worked in unsafe conditions, including exposure to hazardous chemicals without proper training. The national insurance company reported 54,525 cases of workplace-related illnesses and injuries and 80 workplace fatalities from January to June.

Informal Sector: Almost 44 percent of the workforce operated in the informal economy during the second quarter of the year. Workers in the informal sector were not covered by wage, hour, and OSH laws and inspections, nor were they enrolled in the public health service. Most informal workers worked in the service sector, which includes commerce, domestic service, transportation, storage, accommodation, and food services.

e. Acceptable Conditions of Work

Wage and Hours: The minimum wage varied by sector but exceeded the government’s estimated poverty level in all sectors. The standard legal workweek is 40 hours. The law requires overtime pay for additional hours and provides for at least one 24-consecutive-hour rest period per week. The law provides workers the right to refuse employer requests to work overtime without threat of termination.

The government did not effectively enforce minimum wage and overtime laws. The Ministry of Employment and Social Protection enforced wage and hour protections only for salaried workers employed by the government or registered with the social security office. Labor unions contributed to effective implementation of the minimum salary requirements in the formal sector. Penalties were commensurate with those for similar crimes but were seldom applied.

Sectors in which alleged violations of wage, hour, and overtime laws were common included domestic work, residential and commercial security, and day labor. Human rights organizations reported numerous complaints against employers, such as improper dismissals, excessive hours, uncertain contracts, failure to pay the minimum wage, and the failure to pay employee salaries. The failure to enroll workers in the country’s social security program and pay into it the amount the employer deducted from the worker’s salary was also a problem. Resources and inspections were not sufficient to enforce compliance. Administrative judicial procedures were subject to lengthy delays and appeals.

Occupational Safety and Health: The law establishes occupational safety and health standards that apply to both the formal and informal sector. The law provides for the establishment of committees of occupational, safety, and health representatives responsible for verifying protection and worker health at workplaces. Such committees are to be composed of union members. The chair of a committee could report unhealthy and unsafe working conditions to the labor inspector without penalty. By law all workers have the right to remove themselves from situations that endanger their health or safety without jeopardy to their employment. They may utilize the inspection system of the Ministry of Employment and Social Protection to document dangerous working conditions. Authorities effectively protected employees in this situation working in the formal sector.

The government did not effectively enforce the law. The number of labor inspectors was not sufficient to enforce compliance with the law, and inspectors lacked specialized training. Inspectors do have the authority to make unannounced inspections, but they are not authorized to assess penalties. Penalties were commensurate with those for similar crimes, but labor inspectors reportedly accepted bribes to ignore violations.

Human rights organizations reported that working conditions at illegal gold-mining sites were poor and dangerous due to the unregulated use of chemicals and large detonations that can result in deadly mudslides. Other sectors in which violations and accidents were common included construction and agriculture.

Based on statistics provided by the country’s social security fund, the government reported an average 6,000 occupational accidents and five deaths annually in the private formal sector between 2017 and 2019. The government did not provide data on accidents in the public sector or the informal sector.

Informal Sector: Based on 2019 data, the government estimated 90 percent of the total labor force worked in the informal economy, in which labor standards were generally not enforced. The law does not cover several million foreign migrant workers or workers in the informal sector, who accounted for 70 percent of the nonagricultural economy. Employees in the informal manufacturing sector often worked without adequate protective gear. The government, through the Ministry of Employment and Social Protection, developed a 2019-21 strategic plan for conducting labor inspections in the informal sector. In 2020, with support from the French government and the International Labor Organization, the government piloted a program to conduct inspections in several industries in the informal sector, including building construction, carpentry, and hair.

e. Acceptable Conditions of Work

Wage and Hour Laws: The law establishes a national minimum wage slightly above the official poverty income level. The law provides for a standard workweek of 40 hours and limits overtime to 10 hours per week and 180 hours per year.

The Office of the Labor Inspectorate effectively enforced wage and hour laws. Inspection was sufficient to enforce compliance, and penalties were commensurate with those for similar violations. In 2020, inspectors reported 3,757 violations of labor laws, including numerous violations for wage, hour, time off, and contract irregularities.During 2020, inspectors filed 63 reports seeking criminal proceedings against employers, of which some included multiple violations by the same employer for nonpayment of wages (45), or for not registering employees properly with state health and pension insurance (24), one charge for counterfeiting documents, and two charges for making false statements.

The law allows employees to sue employers for nonpayment of wages and provides a penalty commensurate with other similar violations, although the law exempts employers who fail to pay wages due to economic duress. Workers may sue employers who do not issue pay slips to their employees in order to bypass mandatory employer contributions to social insurance programs.

There were concerns regarding poor working conditions in the health-care sector. Nurses particularly experienced high workloads, insufficient number of workers, the lack of opportunities for advancement or professional development, unpaid overtime hours, and disorders that could harm mental health (e.g., fatigue, exhaustion, anxiety).

Due to the COVID-19 pandemic in 2020 and during the year, a series of government job-keeping measures allowed employers to maintain their employees by covering both health-care payments and a set monthly wage of approximately 4,000 kuna ($652), on which, as of September 2, the government spent 18 billion kuna ($2.9 billion).

Occupational Safety and Health: The law establishes occupational safety and health standards that are appropriate, and the government generally enforced them. Responsibility for identifying unsafe situations remained with occupational safety and health experts, not the worker.

The Labor Inspectorate conducted 20,623 workplace inspections in 2020, of which 12,982 were directly related to labor and 7,647 were related to safety at work. In regard to labor safety violations, the inspectorate issued 788 fines to employers for violations that affected the safety of employees, 162 employers were charged with misdemeanors for violating certain safety codes, and 91 persons faced criminal charges for endangering the lives of employees.

Accidents were most frequently reported in the construction sector, where foremen could be held criminally responsible for injuries or deaths resulting from safety violations.

Informal Sector: Generally, work in the informal sector is against the law, and there were no wage, hour, and occupational safety and health protections for such workers. Reliable data on the country’s informal economy was extremely limited. In 2019 the statistics bureau assessed the informal economy’s size to be approximately 6.5 percent of GDP but noted the data’s unreliability and lack of systematic approach to assessing it.

e. Acceptable Conditions of Work

Wage and Hour Laws: Authorities set a national minimum wage at a rate below the poverty line.

The standard workweek is 44 hours, with shorter workweeks in hazardous occupations such as mining. The law provides workers with a weekly minimum 24-hour rest period and one month of paid annual vacation per 11 months of effective work. These standards apply to state workers as well as to workers in the nonstate sector, but they were seldom enforced in the nonstate sector.

The law does not prohibit obligatory overtime, but it generally caps the number of overtime hours at 16 hours per week and 160 per year. The law provides few grounds for a worker to refuse to work overtime below these caps. Compensation for overtime is paid in cash at the regular hourly rate or in additional rest time. The government did not effectively enforce applicable law, and penalties were not commensurate with those for other laws involving denials of civil rights, such as discrimination.

Occupational Safety and Health: The government set workplace occupational safety and health (OSH) standards and received technical assistance from the ILO to implement them. Information about penalties for violations of OSH law was not publicly available. The Ministry of Labor and Social Security was responsible for enforcing the minimum wage and workhour standards through offices at the national, provincial, and municipal levels, but the government did not effectively enforce OSH standards. No information was available regarding the number of labor inspectors. Reports from recent years suggested there were very few inspectors, and OSH standards frequently were ignored or weakened by corrupt practices. Civil society organizations reported working conditions for doctors in hospitals were severely unsanitary and that doctors worked long hours without sufficient access to food.

According to government statistics, self-employed workers made up 16 percent of the 3.7 million jobs in the country, and unemployment was slightly less than 4 percent. Most self-employed workers worked directly in the tourism sector or in fields that support it, and the tourist industry was decimated by the impact of COVID-19. The lack of clear regulations about which activities were permissible (when it was clear that some were not) prevented persons from finding employment in this sector.

The CTC provided only limited information to workers about their rights and at times did not respond to or assist workers who complained about hazardous workplace conditions. It was generally understood that workers could not remove themselves from dangerous situations without jeopardizing their employment, and authorities did not effectively protect workers facing this dilemma.

Informal Sector: Despite criminal penalties for doing so, a significant number of workers participated in the informal economy, including individuals who traded on the black market or performed professional activities not officially permitted by the government.

Self-employed persons, such as fruit sellers, bicycle taxi drivers, and others, were frequently targeted by police for allegedly acting illegally, even when licensed. Police sometimes arbitrarily and violently closed these businesses and confiscated any goods.

e. Acceptable Conditions of Work

Wage and Hour Laws: Although there is no national minimum wage, there are minimum wages for groups deemed vulnerable to exploitation. The minimum wages for shop assistants, clerks, assistant baby and child minders, health-care workers, security guards, cleaners of business premises, and nursery assistants were above the poverty line. The Ministry of Interior, however, established a minimum wage for foreign domestic workers that was well below the poverty line.

Collective bargaining agreements covered workers in most occupations, including unskilled labor. The wages set in these agreements were significantly higher than the poverty level.

Foreign workers were able to claim pensions, and some bilateral agreements allowed workers to claim credit in their home countries. The Migration Service was responsible for enforcing the minimum wage for foreign workers but did not effectively do so.

The legal maximum workweek is 48 hours, including overtime. The law does not require premium pay for overtime or mandatory rest periods. The law stipulates that foreign and local workers receive equal treatment. The Department of Labor Relations within the Ministry of Labor and Social Insurance is responsible for enforcing these laws. The penalty for violating the law was commensurate with those for similar crimes, but laws for wages and hours were not adequately enforced. Labor unions reported enforcement problems in sectors not covered by collective agreements, such as small businesses and foreign domestic workers. They also reported that certain employers, mainly in construction and agriculture, exploited undocumented foreign workers by paying them very low wages.

The law protects foreign domestic workers who file a complaint with the Ministry of Labor and Social Insurance from deportation until their cases have been adjudicated. The Department of Labor Relations reported that from January 1 to June 30, it received 198 complaints from migrant workers against their employers. Of those, 166 complaints were examined by October.

In addition to completing its own investigation, the Department of Labor made recommendations to the ombudsman concerning complaints submitted by foreign domestic workers against their employers concerning the conditions of their employment. During the year the Council of Ministers assigned oversight of these cases to the ombudsman as one of the measures to address issues arising from the ombudsman’s 2019 report evaluating the government’s policies on foreign domestic workers. The report highlighted that domestic workers’ high dependence on their employers, combined with the lack of consequences for employers who violate the terms of the employment contract or who physically abuse the employee, discouraged domestic workers from filing complaints. Domestic workers also feared deportation. A domestic worker’s residence permit can be cancelled at the employer’s request in the event the employer files a complaint with police regarding theft, regardless of whether the alleged crime was investigated or substantiated.

Some domestic workers complained their employers or employment agencies withheld their passports. The ombudsman’s report also noted that the lack of action by authorities to impose consequences on employers and employment agencies who illegally held domestic workers’ passports enabled the practice to continue with impunity. NGOs reported a decline in foreign domestic workers reporting contract violations by their employers due to labor shortages and a higher demand for domestic workers. NGOs noted, however, that Department of Labor and police skepticism of domestic workers’ allegations of sexual harassment and violence discouraged them from submitting complaints.

Occupational Safety and Health: Occupational safety and health standards were appropriate for the main industries, and the responsibility for identifying unsafe situations remains with safety and health experts. The Department of Labor Inspection in the Ministry of Labor and Social Insurance is responsible for enforcing health and safety laws. Workers have the right to remove themselves from situations that endanger health or safety without jeopardizing their employment, but authorities did not provide adequate protections for employees in these situations. Authorities enforced health and safety laws satisfactorily in the formal sector. The penalties for failing to comply with work safety and health laws were commensurate with those of other similar crimes.

The Ministry of Labor employed an insufficient number of inspectors to effectively enforce labor laws in the agricultural sector and in the informal economy, in which the majority of employees were migrant workers and undocumented workers. Inspectors had the authority to make unannounced inspections and initiate sanctions in most industries but were not allowed to inspect the working conditions of domestic workers in private households without a court warrant. Five major industrial accidents occurred during the year that caused death or serious injury of workers.

NGOs reported the lack of social protections raised serious questions concerning the potential deterioration of working conditions, particularly in hazardous sectors and for vulnerable groups. In July one of the largest forest fires in the country’s history occurred, devastating rural communities and forcing residents to evacuate. During the crisis approximately 100 migrant workers in the Troodos Mountains continued to work as they were left behind by evacuating employers and residents. Four of the migrant workers were picking tomatoes as the fire approached and were killed while trying to flee. Due to the loss of life, multiple human-rights organizations and labor unions, such as the Pancyprian Federation of Labor, urged the Ministry of Labor to investigate the individuals’ employment status and working conditions. In the meantime the government announced plans to provide financial payments and scholarships to the workers’ families.

Informal Sector: The informal sector included approximately 12.7 percent of the workforce, including migrant and undocumented workers. Authorities did not enforce labor laws satisfactorily in this sector.

e. Acceptable Conditions of Work

Wage and Hour Laws: The Ministry of Labor and Social Affairs establishes and enforces minimum wage standards. The minimum wage is above the “minimum subsistence cost,” which is defined as the minimum amount needed to satisfy the basic needs of a working-age adult for a month. Inspections for compliance with the minimum wage were one of the primary objectives of SBLI inspectors.

The SBLI detected 2,610 violations of wage and hour laws in 2020 and imposed penalties of 9 million crowns ($415,000). Violations of wage, hour, and overtime laws were common in the wholesale, retail, food, hospitality, land transport, construction, and security services sectors.

While SBLI inspectors have the authority to make unannounced inspections and initiate sanctions, they are not responsible for enforcement of wage and hour laws. Employees can seek enforcement of wage and hour laws through judicial recovery. Observers reported judicial recovery can be very lengthy and hard to get, especially for foreign worker.

The law provides for a 40-hour workweek, two days of rest per week, and a 30-minute break during the standard eight-hour workday. Employees are entitled to at least 20 days of paid annual leave. Employers may require up to eight hours per week of overtime to meet increased demand but not more than 150 hours of overtime in a calendar year. Additional overtime is subject to the employee’s consent. The labor code requires premium pay for overtime that is equal to at least 125 percent of average earnings.

Occupational Safety and Health: The government set occupational health and safety standards that were appropriate for the country’s main industries. The labor code requires employers to provide health and safety protections in the workplace, maintain a healthy and safe work environment, and prevent health and safety risks. Responsibility for identifying unsafe conditions remains with inspectors, who have the authority to make unannounced visits and initiate sanctions. Workers have the right to remove themselves from dangerous situations without jeopardy to their employment.

The government effectively enforced the law. Inspection and remediation were sufficient to enforce general compliance. SBLI inspectors conducted checks for labor code compliance and imposed penalties that were commensurate with those for similar violations. The SBLI’s labor inspection plan typically focused on sectors with high-risk working conditions, such as construction, agriculture, forestry, handling of hazardous chemicals, and transport.

There were 35,071 registered workplace injuries in 2020, 7,345 fewer than in 2019. There were 108 fatal accidents in 2020, compared with 95 in 2019. Most workplace injuries and deaths occurred in the agriculture, forestry, transport, construction, and processing industries. Fatal accidents were investigated. For example, when an agricultural worker died after being injured by cattle, the SBLI concluded the employer did not take adequate organizational and technical measures to prevent the fatal injury and imposed a penalty.